There is no denying the amount of issues people have been encountering when traveling on Hawaiian Airlines ever since the transition to Atmos Rewards. From not being able to view seats, no TSA PreCheck, confusion with baggage allowance and lounge access . . . and things may only get worse in April once the two res systems merge (although I am hopeful for minimal issues!).
One issue I constantly see people talking about on social media is the inability to book / view & select seats on HA (I immediately joined some FB groups once the transition happened to get some insight into all the issues and to know that I wasn’t the only one experiencing them).
Since I commute to ITO often, what has worked for me is booking directly on hawaiianairlines.com vs alaskaairlines.com (Atmos Rewards).
Via the HA site, you can view and select seats.
Via the AS / AtmosRewards site, you cannot view / select seats. If you book via AS, you will get an AS confirmation. Then you will also get an HA confirmation with which you will have to go to the HA website to select your seats.
Now - if you are using Atmos Rewards miles or your Huaka‘i discount code, you will automatically be directed to the AS interface, in which you will have to go back to HA to select your seats.
Again, this is what my experience has been and what has been working for me since I book frequently, and things could change / not work at any time with the constant issues their IT has been having.
But hopefully this helps someone because I went through a lot of frustration, as did many others, after the transition to Atmos Rewards.
Screenshots of booking via HA:
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