Hawaii Mom Blog: Disney's Disability Service Access Program

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April 28, 2015

Disney's Disability Service Access Program

From our last visit to Disneyland in October, the Disability Service Access Card Program has changed.

Now, there is actually no card, and everything is done electronically via your pass/ticket.

Upon arrival to Disneyland Resort, we proceeded to Guest Relations (Chamber of Commerce at Disney California Adventure or City Hall at Disneyland Park) and advised the Cast Member of my son's situation.  The cast member then scanned the tickets/passes of everyone in our party, entered some important information, and gave a handy little flyer explaining the process and terms and conditions (in the back is also a log where you can write down return times). 

The procedure is pretty much the same - visit a Guest Relations kiosk to get a return time for a ride (write it down on the flyer if you wish) and the Cast Member will scan all riders' tickets.  Once your return time has passed, all riders present their tickets to the Cast Member who scans tickets to ensure it's not earlier than your return time.

The process seemed to go fairly smoothly, and although there were Wi-Fi issues that delayed or prevented cards from being scanned on a few occassions, fortunately, every single Cast Member was so helpful and accommodating, and we didn't have any issues at all with the new procedures. 

I love that Disney continues with their efforts in helping to ensure all guests are able to have a magical time!

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