I recently picked up breakfast at Wailoa Grill (they are a sister company to the popular breakfast spot Hawaiian Style Cafe).
They have a decent breakfast menu, but my friend and I both ended up getting a breakfast burrito ($12.95).
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| Portuguese Sausage Breakfast Burrito |
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| Bacon Breakfast Burrito |
What I didn't appreciate it was how there was a lot of egg shells in my burrito - I had to spit out a lot of eggs. I also didn't expect frozen, pre-made hash browns.
The burrito itself was good, minus the egg shells.
The service could have been improved as well. Upon arrival, there was no line. However, the employee was writing out the specials board and it took him a literal minute to even acknowledge us before finally saying "I'll be right with you," as he continued to make us wait to order while he finished writing the specials.
Being in the service industry, if my team member intentionally ignored a customer and made him / her wait even further for something that could be finished after providing service, I would be sure to address it with the team member.
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