Hawaii Mom Blog: Visit Spokane: MacKenzie River Pizza, Grill & Pub




November 24, 2015

Visit Spokane: MacKenzie River Pizza, Grill & Pub

My husband loves pizza, so when looking for a place to dine one night while in Spokane, he chose MacKenzie River Pizza, Grill & Pub, where we dined during Happy Hour.

Although the food was great, our overall experience was very poor (which I will discuss briefly below). After a detailed email to the Corporate office describing our experience - simply to advise of what happened, and not requesting or expecting anything in return (nor mentioning that I blog about my dining experiences) they immediately responded with an apology, solutions going forward, and an offer of a gift card.

I was really impressed - instead of a "cookie cutter" response, all of the issues I pointed out were addressed, including possible reasons why the issues occurred, as well as how they can do better next time (note: I did accept their offer of a gift card).

Cheese Curds
Spicy Buffalo Wings
Kids Fresh Fruit Cup Side
Kids Cheese Pizza
Kids Chicken Fingers with Waffle Fries
Flathead Pizza
Kids Pepperoni Pizza

I thought the food was really good. We ordered the two items off of the Happy Hour Menu - Cheese Curds and Wings. The Battered Wisconsin Cheese Curds were perfectly crisp on the outside, and cheese and gooey on the inside.

The Flathead Pizza, topped with Alfredo Sauce, Fajita Chicken, Bacon, Tomatoes, Mushrooms, Spinach, and Mozzarella Cheese, was delicious.

Kids meals come with a side and a drink, and are just $5.50. Pizza portions for the kiddos were huge!

Although we enjoyed the food, as mentioned previously, we had a very poor experience.

I went into lengthy detail in my email to the corporate office, but to summarize, although our server was friendly, he was very unfamiliar with the menu (when asked about certain drinks or items, he'd respond "I'm not sure" instead of "Let me see if I can get the answer for you"); he hardly ever came to our table to check on us (we actually had to grab extra napkins and other items on our own, our drinks were not refilled until he eventually came by towards the end of the meal, etc.), and due to the credit card system being down (which they were aware of but did not advise us of), we were given a slip with all of our sensitive credit card information (including the security identification code) hand-written down, and no, we wouldn't be getting a receipt  (luckily we had cash and took back the hand-written receipt with all of our credit card info.).

Whenever we dine out we usually great service.  Sometimes we don't, but you know my experience had to be really poor for me to take the time to write, so I sincerely appreciate how MacKenzie River Pizza addressed my email so quickly.

I always give restaurants second chances, and I look forward to giving them another try.

MacKenzie River Pizza, Grill & Pub
818 W Riverside Ave,
Spokane, WA 99201
(509) 315-4447

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